APA (7th ed.) Citation
Reiner, G., & Trcka, M. Call center process improvements using simulation and queuing models.
Chicago Style (17th ed.) Citation
Reiner, Gerald, and Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
MLA (9th ed.) Citation
Reiner, Gerald, and Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
Warning: These citations may not always be 100% accurate.