Reiner, G., & Trcka, M. Call center process improvements using simulation and queuing models.
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Chicago Style (17th ed.) Citation
Reiner, Gerald, and Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
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MLA (9th ed.) Citation
Reiner, Gerald, and Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
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Warning: These citations may not always be 100% accurate.