Cita APA (7a ed.)
Reiner, G., & Trcka, M. Call center process improvements using simulation and queuing models.
Cita Chicago Style (17a ed.)
Reiner, Gerald, y Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
Cita MLA (9a ed.)
Reiner, Gerald, y Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
Precaución: Estas citas no son 100% exactas.