Kotter, J. P., & Cohen, D. S. (2002). <The> heart of change: Real-life stories of how people change their organizations. Harvard Business School Press.
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Citação norma Chicago
Kotter, John P., and Dan S. Cohen. <The> Heart of Change: Real-life Stories of How People Change Their Organizations. Boston: Harvard Business School Press, 2002.
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Citação norma MLA
Kotter, John P., and Dan S. Cohen. <The> Heart of Change: Real-life Stories of How People Change Their Organizations. Harvard Business School Press, 2002.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.