Citação norma APA
Dale, B., & Mcquater, R. (1998). Managing business improvement and quality: Implementing key tools and techniques. Blackwell Business.
Citação norma Chicago
Dale, Barrie, and Ruth Mcquater. Managing Business Improvement and Quality: Implementing Key Tools and Techniques. Oxford: Blackwell Business, 1998.
Citação norma MLA
Dale, Barrie, and Ruth Mcquater. Managing Business Improvement and Quality: Implementing Key Tools and Techniques. Blackwell Business, 1998.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.