Style de citation APA (7e éd.)
Rayport, J. F., & Jaworski, B. J. (2005). Best face forward: Why companies must improve their service interfaces with customers. Harvard Business School Press.
Style de citation Chicago (17e éd.)
Rayport, Jeffrey F., et Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers. Boston: Harvard Business School Press, 2005.
Style de citation MLA (9e éd.)
Rayport, Jeffrey F., et Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers. Harvard Business School Press, 2005.
Attention : ces citations peuvent ne pas être correctes à 100%.