Rayport, J. F., & Jaworski, B. J. (2005). Best face forward: Why companies must improve their service interfaces with customers. Harvard Business School Press.
Successfully copied to clipboard
Copying to clipboard failed
Citação norma Chicago
Rayport, Jeffrey F., and Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers. Boston: Harvard Business School Press, 2005.
Successfully copied to clipboard
Copying to clipboard failed
Citação norma MLA
Rayport, Jeffrey F., and Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers. Harvard Business School Press, 2005.
Successfully copied to clipboard
Copying to clipboard failed
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.