APA (7th ed.) Citation
Kaplan, R. S., & Norton, D. P. (2001). <The> strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Harvard Business School Press.
Chicago Style (17th ed.) Citation
Kaplan, Robert S., and David P. Norton. <The> Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston: Harvard Business School Press, 2001.
MLA (9th ed.) Citation
Kaplan, Robert S., and David P. Norton. <The> Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School Press, 2001.
Warning: These citations may not always be 100% accurate.