APA (7th ed.) Citation
Horovitz, J. (2004). Service strategy: Management moves for customer results (2nd ed.). FT Prentice Hall.
Chicago Style (17th ed.) Citation
Horovitz, Jacques. Service Strategy: Management Moves for Customer Results. 2nd ed. Harlow: FT Prentice Hall, 2004.
MLA (9th ed.) Citation
Horovitz, Jacques. Service Strategy: Management Moves for Customer Results. 2nd ed. FT Prentice Hall, 2004.
Warning: These citations may not always be 100% accurate.