Ficalora, J. P., & Cohen, L. (2010). Quality function deployment and six sigma: <a> QFD handbook (2nd ed.). Prentice Hall.
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Citação norma Chicago
Ficalora, Joseph P., and Louis Cohen. Quality Function Deployment and Six Sigma: <a> QFD Handbook. 2nd ed. Upper Saddle River: Prentice Hall, 2010.
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Citação norma MLA
Ficalora, Joseph P., and Louis Cohen. Quality Function Deployment and Six Sigma: <a> QFD Handbook. 2nd ed. Prentice Hall, 2010.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.