Farris, P. W., Bendle, N. T., Pfeifer, P. E., & Reibstein, D. J. (2009). Key marketing metrics: <the> 50+ metrics every manager needs to know. Wharton School Publishing.
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Chicago Style (17th ed.) Citation
Farris, Paul W., Neil T. Bendle, Phillip E. Pfeifer, and David J. Reibstein. Key Marketing Metrics: <the> 50+ Metrics Every Manager Needs to Know. Harlow: Wharton School Publishing, 2009.
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MLA (9th ed.) Citation
Farris, Paul W., et al. Key Marketing Metrics: <the> 50+ Metrics Every Manager Needs to Know. Wharton School Publishing, 2009.
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Warning: These citations may not always be 100% accurate.