Lesáková, D. <The> Application of importance-performance analysis (IPA) in evaluating retail services.
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Citação norma Chicago
Lesáková, Dagmar. <The> Application of Importance-performance Analysis (IPA) in Evaluating Retail Services.
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Citação norma MLA
Lesáková, Dagmar. <The> Application of Importance-performance Analysis (IPA) in Evaluating Retail Services.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.