Uitz, T. O., & Pfriemer, H. Service Recovery: Strategies and Social Media Insights.
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Chicago Style (17th ed.) Citation
Uitz, Thomas Oliver, and Heinrich Pfriemer. Service Recovery: Strategies and Social Media Insights.
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MLA (9th ed.) Citation
Uitz, Thomas Oliver, and Heinrich Pfriemer. Service Recovery: Strategies and Social Media Insights.
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Warning: These citations may not always be 100% accurate.