Berry, L. L., Parasuraman, A., & Künzel, P. (1992). Service-Marketing (1. Aufl.). Campus.
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Chicago Style (17th ed.) Citation
Berry, Leonard L., A. Parasuraman, and Patricia Künzel. Service-Marketing. 1. Aufl. Frankfurt am Main: Campus, 1992.
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MLA (9th ed.) Citation
Berry, Leonard L., et al. Service-Marketing. 1. Aufl. Campus, 1992.
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Warning: These citations may not always be 100% accurate.