Berndt, R. (1995). Total Quality Management als Erfolgsstrategie (1. Aufl.). Springer.
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Citação norma Chicago
Berndt, Ralph. Total Quality Management Als Erfolgsstrategie. 1. Aufl. Berlin: Springer, 1995.
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Citação norma MLA
Berndt, Ralph. Total Quality Management Als Erfolgsstrategie. 1. Aufl. Springer, 1995.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.