Citáce podľa APA (7th ed.)
Glynn, W. J., & Barnes, J. G. (1996). Understanding services management: Integrating marketing, organisational behaviour, operations and human resource management (Repr.). John Wiley & Sons.
Citácia podle Chicago (17th ed.)
Glynn, William J., a James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Repr. Chichester: John Wiley & Sons, 1996.
Citácia podľa MLA (8th ed.)
Glynn, William J., a James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Repr. John Wiley & Sons, 1996.
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