APA (7th ed.) Citation
Glynn, W. J., & Barnes, J. G. (1996). Understanding services management: Integrating marketing, organisational behaviour, operations and human resource management (Repr.). John Wiley & Sons.
Chicago Style (17th ed.) Citation
Glynn, William J., and James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Repr. Chichester: John Wiley & Sons, 1996.
MLA (9th ed.) Citation
Glynn, William J., and James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Repr. John Wiley & Sons, 1996.
Warning: These citations may not always be 100% accurate.