Oakland, J. S. (1993). Total Quality Management: The route to improving performance (2nd Ed.). Butterworth-Heinemann.
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Chicago Style (17th ed.) Citation
Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd Ed. Oxford: Butterworth-Heinemann, 1993.
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MLA (9th ed.) Citation
Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd Ed. Butterworth-Heinemann, 1993.
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Warning: These citations may not always be 100% accurate.