Oakland, J. S. (1993). Total Quality Management: The route to improving performance (2nd Ed.). Butterworth-Heinemann.
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Citação norma Chicago
Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd Ed. Oxford: Butterworth-Heinemann, 1993.
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Citação norma MLA
Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd Ed. Butterworth-Heinemann, 1993.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.