Cobb, C. G. (2005). Enterprise Process Mapping: Integrating Systems for Compliance and Business Excellence. ASQC Quality Press.
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Citação norma Chicago
Cobb, Charles G. Enterprise Process Mapping: Integrating Systems for Compliance and Business Excellence. Milwaukee: ASQC Quality Press, 2005.
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Citação norma MLA
Cobb, Charles G. Enterprise Process Mapping: Integrating Systems for Compliance and Business Excellence. ASQC Quality Press, 2005.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.