Banáš, D., & Urdziková, J. (2008). Prieskum uplatňovania monitorovania a merania spokojnosti zákazníka = Research of exercitation of monitoring the customer's satisfaction: Bakalárska práca. STU v Bratislave MTF UPMK KIK.
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Citação norma Chicago
Banáš, Daniel, and Jana Urdziková. Prieskum Uplatňovania Monitorovania a Merania Spokojnosti Zákazníka = Research of Exercitation of Monitoring the Customer's Satisfaction: Bakalárska Práca. Trnava: STU v Bratislave MTF UPMK KIK, 2008.
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Citação norma MLA
Banáš, Daniel, and Jana Urdziková. Prieskum Uplatňovania Monitorovania a Merania Spokojnosti Zákazníka = Research of Exercitation of Monitoring the Customer's Satisfaction: Bakalárska Práca. STU v Bratislave MTF UPMK KIK, 2008.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.