Janigová, A., & Hekelová, E. (1999). Zvyšovanie kvality služieb v zmysle filozofie TQM: Diplomová práca. STU v Bratislave MtF KMK.
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Citação norma Chicago
Janigová, Alena, and Edita Hekelová. Zvyšovanie Kvality Služieb V Zmysle Filozofie TQM: Diplomová Práca. Trnava: STU v Bratislave MtF KMK, 1999.
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Citação norma MLA
Janigová, Alena, and Edita Hekelová. Zvyšovanie Kvality Služieb V Zmysle Filozofie TQM: Diplomová Práca. STU v Bratislave MtF KMK, 1999.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.