Mihalčová, B., & Olexová, C. Hodnotenie lojality a spokojnosti zákazníkov v kontexte metódy Balanced Scorecard.
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Citação norma Chicago
Mihalčová, Bohuslava, and Cecília Olexová. Hodnotenie Lojality a Spokojnosti Zákazníkov V Kontexte Metódy Balanced Scorecard.
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Citação norma MLA
Mihalčová, Bohuslava, and Cecília Olexová. Hodnotenie Lojality a Spokojnosti Zákazníkov V Kontexte Metódy Balanced Scorecard.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.