Belás, J., & Gabčová, L. <The> Relationship among customer satisfaction, loyalty and financial performance of commercial banks.
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Citação norma Chicago
Belás, Jaroslav, and Lenka Gabčová. <The> Relationship Among Customer Satisfaction, Loyalty and Financial Performance of Commercial Banks.
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Citação norma MLA
Belás, Jaroslav, and Lenka Gabčová. <The> Relationship Among Customer Satisfaction, Loyalty and Financial Performance of Commercial Banks.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.