Kasavana, M. L. (2013). Managing front office operations (9th ed.). American Hotel & Lodging Educational Institute.
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Citação norma Chicago
Kasavana, Michael L. Managing Front Office Operations. 9th ed. Lansing: American Hotel & Lodging Educational Institute, 2013.
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Citação norma MLA
Kasavana, Michael L. Managing Front Office Operations. 9th ed. American Hotel & Lodging Educational Institute, 2013.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.