Cita APA (7a ed.)
Diedrich, M. Study: The use of social media for service delivery: how do end-users use customer service 2.0?
Cita Chicago Style (17a ed.)
Diedrich, Marcus. Study: The Use of Social Media for Service Delivery: How Do End-users Use Customer Service 2.0?
Cita MLA (9a ed.)
Diedrich, Marcus. Study: The Use of Social Media for Service Delivery: How Do End-users Use Customer Service 2.0?
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