Mendelová, V., & Strnádová, P. <A> DEA Approach for Performance Assessment of Call Centre Agents.
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Citação norma Chicago
Mendelová, Viera, and Petra Strnádová. <A> DEA Approach for Performance Assessment of Call Centre Agents.
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Citação norma MLA
Mendelová, Viera, and Petra Strnádová. <A> DEA Approach for Performance Assessment of Call Centre Agents.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.