APA (7th ed.) Citation
Shaw, J. C. (1990). <The> Service Focus: Developing Winning Game Plans for Service Companies (1. ed.). Irwin.
Chicago Style (17th ed.) Citation
Shaw, John C. <The> Service Focus: Developing Winning Game Plans for Service Companies. 1. ed. Homewood: Irwin, 1990.
MLA (9th ed.) Citation
Shaw, John C. <The> Service Focus: Developing Winning Game Plans for Service Companies. 1. ed. Irwin, 1990.
Warning: These citations may not always be 100% accurate.