Citazione Stile APA (7a Edizione)
Shaw, J. C. (1990). <The> Service Focus: Developing Winning Game Plans for Service Companies (1. ed.). Irwin.
Citazione stile Chigago Style (17a edizione)
Shaw, John C. <The> Service Focus: Developing Winning Game Plans for Service Companies. 1. ed. Homewood: Irwin, 1990.
Citatione MLA (9a ed.)
Shaw, John C. <The> Service Focus: Developing Winning Game Plans for Service Companies. 1. ed. Irwin, 1990.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.