Freemantle, D., & Rezek, J. (1996). Bezkonkurenční služby zákazníkům: Test kvality (1. vyd.). Management Press.
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Citação norma Chicago
Freemantle, David, and Jiří Rezek. Bezkonkurenční Služby Zákazníkům: Test Kvality. 1. vyd. Praha: Management Press, 1996.
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Citação norma MLA
Freemantle, David, and Jiří Rezek. Bezkonkurenční Služby Zákazníkům: Test Kvality. 1. vyd. Management Press, 1996.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.