Style de citation APA (7e éd.)
Goodman, J., Broetzmann, S., & Adamson, I. Ineffective - that's the problem with customer satisfaction surveys.
Style de citation Chicago (17e éd.)
Goodman, J.A, S.M Broetzmann, et I.C Adamson. Ineffective - That's the Problem with Customer Satisfaction Surveys.
Style de citation MLA (9e éd.)
Goodman, J.A, et al. Ineffective - That's the Problem with Customer Satisfaction Surveys.
Attention : ces citations peuvent ne pas être correctes à 100%.