APA (7th ed.) Citation
Desatnick, R. Inside the Baldrige award guidlines: Category 7: Customer focus and satisfaction.
Chicago Style (17th ed.) Citation
Desatnick, R.L. Inside the Baldrige Award Guidlines: Category 7: Customer Focus and Satisfaction.
MLA (9th ed.) Citation
Desatnick, R.L. Inside the Baldrige Award Guidlines: Category 7: Customer Focus and Satisfaction.
Warning: These citations may not always be 100% accurate.