Cita APA (7a ed.)
Bergman, B., & Klefsjö, B. (1994). Quality from Customer Needs to Customer Satisfaction. McGraw-Hill.
Cita Chicago Style (17a ed.)
Bergman, Bo, y Bengt Klefsjö. Quality from Customer Needs to Customer Satisfaction. London: McGraw-Hill, 1994.
Cita MLA (9a ed.)
Bergman, Bo, y Bengt Klefsjö. Quality from Customer Needs to Customer Satisfaction. McGraw-Hill, 1994.
Precaución: Estas citas no son 100% exactas.