APA (7th ed.) Citation
Bergman, B., & Klefsjö, B. (1994). Quality from Customer Needs to Customer Satisfaction. McGraw-Hill.
Chicago Style (17th ed.) Citation
Bergman, Bo, and Bengt Klefsjö. Quality from Customer Needs to Customer Satisfaction. London: McGraw-Hill, 1994.
MLA (9th ed.) Citation
Bergman, Bo, and Bengt Klefsjö. Quality from Customer Needs to Customer Satisfaction. McGraw-Hill, 1994.
Warning: These citations may not always be 100% accurate.