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Service Total
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Service entscheidet Im Wettbewerb um den Kunden
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Dienstleistungsqualität Konzepte - Methoden - Erfahrungen
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Total quality management text with cases
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Qualitätsservice Was Ihre Kunden erwarten-was Sie leisten müssen
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Total customer service <the> ultimate weapon
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On Great Service <A> Framework for Action
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Total quality management strategies and techniquesproven at today's most successful companies
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Total Quality <A> User's Guide for Implementation
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Performance Measurement in Service Industries Making it Work
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Dienstleistungsmanagement Strategien und Ansatzpunkte zur Schaffung von Servicequalität
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Total quality management Anforderungen und Umsetzung im Unternehmen
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Best face forward why companies must improve their service interfaces with customers
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<The> Malcolm Baldrige National Quality Award <A> Yardstick for Quality Growth
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Service strategy management moves for customer results
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Service Within Solving the middle Management Leadership Crisis
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<The> pursuit of quality through personal change. 2.
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Managing Information as a Corporate Resource
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Staffino - spätná väzba o kvalite služieb a personálu
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Theoretical Bases of Formation of the Strategy of Management of Service Processes
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Total Quality Control
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Total relationship marketing marketing strategy moving from the 4Ps - product, price, promotion, place - of traditional marketing management to the 30Rs - the thirty relationships - of a new marketing paradigm
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Total quality management <a> total quality approach
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Off-line-Qualitätskontrolle und Statistische Versuchsplanung. <Die> Taguchi-Methode.
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Principles of total quality
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Author: Davidow, William H.
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Author: Binder, Sonja
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Service Total Mit perfektem Dienst am Kunden die Konkurrenz schlagen
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<Das> virtuelle Unternehmen <Der> Kunde als Co-Produzent
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Total customer service <the> ultimate weapon
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Author: Uttal, Bro
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Author: Binder, Sonja
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Service Total Mit perfektem Dienst am Kunden die Konkurrenz schlagen
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Total customer service <the> ultimate weapon
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