The Role of Business Process Management in Hotel Innovation and Competitiveness
Tento článok predstavuje zistenia z výskumu úlohy riadenia obchodných procesov a merania výkonnosti pri podpore inovácií a zvyšovaní konkurencieschopnosti v hoteloch na Slovensku. Jeho cieľom je posúdiť súčasné uplatňovanie riadenia procesov v týchto zariadeniach a navrhnúť vhodný systém spolu s teo...
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| Format: | Book Chapter |
| Language: | English |
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