Citação norma APA
Venkatesan, M., Schmalensee, D. M., & Marshall, C. (1986). Creativity in Services Marketing: What's New, What Works, What's Developing (1. ed.). South Wacker Drive.
Citação norma Chicago
Venkatesan, M., Diane M. Schmalensee, and Claudia Marshall. Creativity in Services Marketing: What's New, What Works, What's Developing. 1. ed. Chicago: South Wacker Drive, 1986.
Citação norma MLA
Venkatesan, M., et al. Creativity in Services Marketing: What's New, What Works, What's Developing. 1. ed. South Wacker Drive, 1986.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.