Cita APA (7a ed.)
Berry, L. L. (1995). On Great Service: <A> Framework for Action (1. ed.). The Free Press.
Cita Chicago Style (17a ed.)
Berry, Leonard L. On Great Service: <A> Framework for Action. 1. ed. New York: The Free Press, 1995.
Cita MLA (9a ed.)
Berry, Leonard L. On Great Service: <A> Framework for Action. 1. ed. The Free Press, 1995.
Precaución: Estas citas no son 100% exactas.