APA (7th ed.) Citation
Berry, L. L. (1995). On Great Service: <A> Framework for Action (1. ed.). The Free Press.
Chicago Style (17th ed.) Citation
Berry, Leonard L. On Great Service: <A> Framework for Action. 1. ed. New York: The Free Press, 1995.
MLA (9th ed.) Citation
Berry, Leonard L. On Great Service: <A> Framework for Action. 1. ed. The Free Press, 1995.
Warning: These citations may not always be 100% accurate.