Implementing TQM in health care requires adaptation and innovation.
Uplatňovanie systémov totálneho riadenia akosti v zdravotníctve na základe skúseností z priemyslu, je zdrojom kontroverzií, ale aj mechanického preberania princípov z výrobnej oblasti. Rozoberá sa päť rozdielností systémov TQM v zdravotníctve a priemysle: poskytovatelia zdravotnej starostlivosti sú...
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