Modelovanie prevádzky v Kontaktných centrách
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Manuscript Book |
| Language: | Slovak |
| Published: |
Bratislava :
STU v Bratislave FEI,
2010
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| Subjects: | |
| Online Access: | VAIS |
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| 242 | 0 | 0 | |a Contact center traffic modeling |y eng |
| 245 | 1 | |a Modelovanie prevádzky v Kontaktných centrách | |
| 260 | |a Bratislava : |b STU v Bratislave FEI, |c 2010 | ||
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| 650 | 7 | |a kontaktné centrum |2 stusub | |
| 650 | 7 | |a model prevádzky |2 stusub | |
| 700 | 1 | |a Chromý, Erik, |d 1981- |4 ths |u E070 |U FEI Fakulta elektrotechniky a informatiky |T FEI Ústav telekomunikácií |X 3861 |U E070 |Y 818 |7 A000003861 | |
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