Service strategy management moves for customer results
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Harlow
FT Prentice Hall
2004
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| Edition: | 2nd ed. |
| Subjects: | |
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| Physical Description: | xv, 205 s. |
|---|---|
| ISBN: | 0-273-67583-4 |