Service strategy management moves for customer results
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Harlow
FT Prentice Hall
2004
|
| Edition: | 2nd ed. |
| Subjects: | |
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| 005 | 20240312120007.1 | ||
| 020 | |a 0-273-67583-4 | ||
| 041 | 0 | |a eng | |
| 044 | |a GB | ||
| 245 | 1 | 0 | |a Service strategy |b management moves for customer results |c Jacques Horovitz |
| 250 | |a 2nd ed. | ||
| 264 | 1 | |a Harlow |b FT Prentice Hall |c 2004 | |
| 300 | |a xv, 205 s. | ||
| 610 | 2 | 0 | |a servis |
| 610 | 2 | 0 | |a manažment |
| 610 | 2 | 0 | |a zákazníci |
| 610 | 2 | 0 | |a spokojnosť zákazníkov |
| 610 | 2 | 0 | |a internet |
| 610 | 2 | 0 | |a podnikanie elektronické |
| 100 | 1 | |a Horovitz, Jacques | |