Approaches To ITSM Level Measurement and Evaluation
ITSM (IT Service Management) založený na základe medzinárodne akceptovaného štandardu ITIL (IT Infrastructure Library). Charakteristika metrík a metrických modelov ITSM.
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| Lingua: | inglese |
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| 001 | 0270375 | ||
| 005 | 20240521130021.2 | ||
| 041 | 0 | |a eng | |
| 044 | |a FR | ||
| 245 | 1 | 0 | |a Approaches To ITSM Level Measurement and Evaluation |c Anna Hamranová, Mojmír Kokles, Tatiana Hrivíková |
| 520 | |a ITSM (IT Service Management) založený na základe medzinárodne akceptovaného štandardu ITIL (IT Infrastructure Library). Charakteristika metrík a metrických modelov ITSM. | ||
| 610 | 2 | 0 | |a modely |
| 610 | 2 | 0 | |a technológie informačné |
| 610 | 2 | 0 | |a systémy informačné |
| 100 | 1 | |a Hamranová, Anna, 1957- | |
| 700 | 1 | |a Kokles, Mojmír | |
| 700 | 1 | |a Hrivíková, Tatiana, 1959- | |