Modely riadenia kvality služieb
Modely riadenia kvality služieb zoradené podľa autorov tak, ako sa vyvíjali názory na túto problematiku - Valeria Zeithamlová, Leonard Berry, Lynn Shostacková, Avedis Donabedian, Raymond Fisk, Christian Grönroos, Alan Parasuraman, Anton Meyer, Roland Mattmüler, Frederick Livingston, Andrew Brogowicz...
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| Format: | Book Chapter |
| Language: | Slovak |
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| LEADER | 00000naa$a2200000$$$4500 | ||
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| 001 | 0005148 | ||
| 005 | 20231003112937.1 | ||
| 041 | 0 | |a slo | |
| 044 | |a SK | ||
| 245 | 1 | 0 | |a Modely riadenia kvality služieb |c Alexander Mateides, Denisa Malá |
| 520 | |a Modely riadenia kvality služieb zoradené podľa autorov tak, ako sa vyvíjali názory na túto problematiku - Valeria Zeithamlová, Leonard Berry, Lynn Shostacková, Avedis Donabedian, Raymond Fisk, Christian Grönroos, Alan Parasuraman, Anton Meyer, Roland Mattmüler, Frederick Livingston, Andrew Brogowicz, Linda Delenová a David Lyth. | ||
| 610 | 2 | 0 | |a riadenie kvality |
| 610 | 2 | 0 | |a služby |
| 610 | 2 | 0 | |a modely |
| 610 | 2 | 0 | |a modely riadenia |
| 100 | 1 | |a Mateides, Alexander | |
| 700 | 1 | |a Malá, Denisa | |