Handbook of CRM achieving excellence customer management
Enregistré dans:
| Auteur principal: | |
|---|---|
| Format: | Livre |
| Langue: | anglais |
| Publié: |
Oxford
Elsevier Butterworth-Heinemann
2007
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| Sujets: | |
| Tags: |
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MARC
| LEADER | 00000nam$a2200000$$$4500 | ||
|---|---|---|---|
| 001 | 0063076 | ||
| 005 | 20240313132936.3 | ||
| 020 | |a 0-7506-6437-1 | ||
| 020 | |a 978-0-7506-6437-0 | ||
| 041 | 0 | |a eng | |
| 044 | |a GB | ||
| 245 | 1 | 0 | |a Handbook of CRM |b achieving excellence customer management |c Adrian Payne |
| 264 | 1 | |a Oxford |b Elsevier Butterworth-Heinemann |c 2007 | |
| 300 | |a 438 s. | ||
| 610 | 2 | 0 | |a zákazníci |
| 610 | 2 | 0 | |a starostlivosť o zákazníkov |
| 610 | 2 | 0 | |a riadenie vzťahov so zákazníkmi |
| 610 | 2 | 0 | |a podnik |
| 610 | 2 | 0 | |a rozhodovanie podnikové |
| 610 | 2 | 0 | |a manažéri |
| 610 | 2 | 0 | |a ciele podnikové |
| 610 | 2 | 0 | |a stratégia podniková |
| 610 | 2 | 0 | |a štúdie prípadové |
| 610 | 2 | 0 | |a systém CRM |
| 100 | 1 | |a Payne, Adrian | |