Study: the use of social media for service delivery: how do end-users use customer service 2.0?
Spôsob využívania služieb spoločností v čase web 2.0 koncovým zákazníkom. Dotazníkový prieskum zameraný na používateľov, ktorí sú v každodennom kontakte s tovarmi alebo službami a denne využívajú služby spoločností. Definícia termínov web 2.0 a customer service 2.0. Význam webu 2.0 a s tým súviace o...
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