Návrh metodiky pre zlepšenie úrovne manažérstva reklamácií v organizáciách na Slovensku = Methodology Proposal for Improvement of Complaint Management Level in Organizations in Slovakia : Doktorandská dizertačná práca
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| Format: | Manuscript Book |
| Language: | Slovak |
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Trnava :
STU v Bratislave MTF UPMK,
2010
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