Customer Satisfaction in Online Business
Cieľom prieskumu je porozumieť, analyzovať a porovnať spokojnosť zákazníkov v oblasti B2C a C2C on-line obchodu. Spokojnosť zákazníkov sa meria pomocou užitočnosti, jednoduchosti použitia, zábavy, komplementárneho vzťahu, zákazníckych služieb a interakcie medzi kupujúcim a predávajúcim.
Salvato in:
| Autore principale: | |
|---|---|
| Altri autori: | , |
| Natura: | Capitolo di libro |
| Lingua: | inglese |
| Soggetti: | |
| Tags: |
Nessun Tag, puoi essere il primo ad aggiungerne!!
|
Documenti analoghi: Customer Satisfaction in Online Business
- Electronic Banking Security and Customer Satisfaction in Commercial Banks
- Service strategy management moves for customer results
- Comparison of indicators affecting satisfaction with online group-buying purchases of Generation Y customers in the Czech Republic and Canada
- Customer Satisfaction Development In Retail Business
- Increasing of Customer Satisfaction Quality in Relation to the Assessment of Processes Efficiency - Case Study
- Importance-Performance Analysis in Customer Satisfaction Assessment