E-banking and Customer Satisfaction with Banking Services
Zhodnotenie významu elektronického bankovníctva v rámci celkovej spokojnosti zákazníkov s bankovými službami. Určenie piatich kategórií determinantov spokojnosti a na ich základe realizácia deskriptívneho kvantitatívneho výskumu v Rumunsku. Zhodnotenie celkovej miery spokojnosti s bankovými službam...
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| Format: | Book Chapter |
| Language: | English |
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